Shipping policy
At Vertex Leather, we are committed to delivering your order quickly, securely, and with the highest level of service. Please review our shipping and return information below.
Shipping Information
We currently ship across all governorates in Egypt.
Orders are typically processed and dispatched within 2–5 business days.
Business Days: Sunday through Thursday
Non-Business Days: Friday and Saturday, as well as official public holidays.
Please note that delivery times are estimates and may vary during peak seasons or due to unforeseen shipping delays.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Cairo & Giza | 2–4 Business Days |
| Alexandria | 2–5 Business Days |
| Delta Governorates | 3–5 Business Days |
| Suez, Port Said & Ismailia | 3–5 Business Days |
| Beni Suef, Minya, Assiut & Sohag | 4–5 Business Days |
| Qena, Luxor & Aswan | 4–5 Business Days |
| Red Sea Governorate | 5–6 Business Days |
Delivery schedules may vary depending on courier operations and destination accessibility.
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Returns & Exchanges
Your satisfaction is important to us.
Eligible products may be exchanged within 14 days of receiving your order, provided they remain unused, in their original condition, and in their original packaging.
Approved exchanges may be subject to additional shipping charges unless the exchange results from a manufacturing defect or an incorrect shipment.
For complete eligibility requirements, please refer to our Refund & Return Policy.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue promptly, please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Our team will review your request and arrange a replacement or appropriate solution as quickly as possible.
Order Tracking
Once your order has been shipped, you may receive shipping confirmation and tracking information, where available, allowing you to monitor your delivery status.
Need Assistance?
Our customer support team is always happy to help with questions regarding shipping, returns, exchanges, or your order status.
Contact Us
Email: support@vertexleatherco.com
WhatsApp: +201029665534
Customer Support Hours
- Sunday – Thursday
- 10:00 AM – 6:00 PM (Egypt Time)
All inquiries are typically answered within one business day.
Important Notes
- Delivery times are estimates and are not guaranteed.
- Customers are responsible for providing accurate shipping information.
- Vertex Leather is not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control.
- Shipping fees, where applicable, are displayed during checkout before order confirmation.
Thank you for choosing Vertex Leather. We appreciate your trust and are committed to delivering a premium shopping experience from checkout to delivery.